Structure and Content of Communications Between Moscow’s Transport Complex and the Urban Population
Abstract
This research analyzes the structure and content of communications between Moscow's transport complex and its residents, with the aim of assessing user satisfaction levels. The communications encompass all aspects of user interaction with the transport system: route planning, obtaining schedule information, fare payment, feedback provision, notifications about transport service changes, incidents, and other related matters. The research object includes both digital communication channels (mobile applications, websites, social media platforms) and traditional channels (signage, announcements, information boards). Employing H. Lasswell's communication model and focus group methodology, the study examined the characteristics of information interaction among various user groups, transport organizations, and infrastructure elements. The research findings identified both strengths of the existing communication system and areas for improvement. The authors provide recommendations for optimizing communication strategies to enhance citizen satisfaction.
About the Authors
S. V. Vesmanov
Moscow City University (MCU)
Russian Federation
Russian Federation
Sergey V. Vesmanov - Candidate of Economic Sciences (Ph.D. in Economics), Associate Professor, Head of the Project Management Laboratory, Moscow City University.
115191, Moscow, 2nd Tulsky Lane, 4
O. A. Aplevich
Moscow City University (MCU)
Russian Federation
Russian Federation
Olesya A. Aplevich - Senior Lecturer of the School of Design and Educational Entrepreneurship, Institute of Law and Management, Moscow City University.
115191, Moscow, 2nd Tulsky Lane, 4
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Review
For citations:
Vesmanov S.V., Aplevich O.A. Structure and Content of Communications Between Moscow’s Transport Complex and the Urban Population. Moscow Transport. Science and Designn. 2025;(2):107-117. (In Russ.)
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