Implementation Of The Electronic Waybill At Sue «Mosgortrans»: the Experience of Digital Transformation in Metropolitan Passenger Transport

This article examines the implementation of the electronic waybill (EWB) at SUE «Mosgortrans», the largest operator of surface passenger transport in Moscow. Drawing on an analysis of the enterprise’s experience, academic publications, and open-source data, the article investigates the prerequisites, implementation stages, technical solutions, and outcomes of the digital transformation of document management as it relates to the EWB. Particular attention is given to the challenges encountered during implementation and the approaches adopted to address them. The authors summarise the quantitative and qualitative effects of the transition to the EWB, including resource savings, reductions in staff time expenditure, and improvements in the transparency of transport operations. The article contributes to the study of digitalisation practices in urban passenger transport and may be of value to transport sector professionals, researchers in the digital economy, and enterprise managers planning the introduction of electronic document management.

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